What is SAP CRM (Customer Relationship Management)?
SAP Customer Relationship Management (SAP CRM) is a part of the SAP Business Suite containing a central CRM (Customer Relationship Management) server that can be used to access the system via multiple channels. The CRM (Customer Relationship management) server can also connect to other systems. The SAP CRM application can be connected and fully-integrated in the following ways: The SAP CRM (Customer Relationship management) System as a central CRM (Customer Relationship management) server with its application components. The SAP ERP Central Component (SAP ECC) as a back-end system with the tried and tested ERP functions.
SAP CRM (Customer Relationship Management) Training Course Details:
SAP CRM (Customer Relationship Management) Training
SAP CRM (Customer Relationship management) Course Training Institute Batch /Timing
Flexible batch timings according to your time convenient.
SAP CRM (Customer Relationship management) Course Training Week day batches
Monday to Friday, 1 hour per day.
SAP CRM (Customer Relationship management) Course Training weekend batches
(Online & Class Room)
Saturday and Sunday 3 hours per day.
Mode of CRM (Customer Relationship management) Training
SAP CRM (Customer Relationship management) Classroom Training and Online Training.
SAP CRM (Customer Relationship management) Study Material
|Soft copy of CRM (Customer Relationship management) Training material will be provided.|
LAB for SAP CRM (Customer Relationship management) Class Room Training
8.00 AM – 8.00 PM lab facility in the institute.
SAP CRM (Customer Relationship management) Software Installation
SAP CRM (Customer Relationship management) Software will be installed in candidate laptop free of cost.
Configuration needed to install :1) 4 GB Ram.2) 240 GB Free Space.
Server access for SAP CRM (Customer Relationship management) Online Training
24/7 online server access will be provided (server can be accessed from outside the institute also).
SAP CRM (Customer Relationship management) Trainers’ profile
Real time consultant with 10+ years of experience on SAP CRM (Customer Relationship management) platform, Worked with various MNCs on implementation projects, very good experience in giving Training with real time examples and job oriented training.
SAP CRM (Customer Relationship management)Demo session
We work all 7 days a week; you can walk-in to our office to interact with the CRM trainer to understand.
SAP CRM (Customer Relation management) Training Certificate
Course Completion Certificate will be awarded from our Institution.
Fees Payment Mode for SAP CRM (Customer Relationship management)Training
Fees can be paid by Cash, Cheque or Online Transfer.
Placement Assistance will be provided in companies across India, Saudi Arabia and Africa Regions.
Contact for PM CRM (Customer Relationship management) Course details
Phone:+91 9703 357 555/+91 9581 336 333
SAP CRM Course Content
Introduction to ERP
Overview on SAP Modules and CRM Sub-Modules
Architecture of SAP-CRM
ASAP Methodology and Implementation Road-Map
CUSTOMIZING FUNDAMENTALS (MASTER DATA)
Overview of Accounts and Business Partners
Account Classification Options and Account Hierarchies
Data Exchange with the SAP ERP Systems
Create/Change Org Structure for Sales/Service/Marketing Scenarios
Organizational Data Determination
Basic Features of the Product Master
Set Types, Attributes, Categories and Hierarchies
Partner Determination Procedure
- Partner Functions
- Access Sequence
- PDP Rules
Text Determination Procedure
- Text Types and Text Objects
- Access Sequence
- Condition Technique and Condition Maintenance Group
Overview of Marketing Management in SAP CRM
Marketing Planning and Campaign Management
Segmentation of Business Partners
Communication Methods, Mail Forms and Conditions (ERMS)
External List Management
Special Functions and Features in Campaign management
Lead Generation and Qualification
TRADE PROMOTION MANAGEMENT (TPM)
Overview of CRM TPM
Integration with CRM, R/3, APO and BI
- CRM TPM Configuration
Master Data Setup for TPM Scenario
Trade Spend Maintenance
- Spend Type, Spend Category and Spend Method
- Pre-Dip, Post-Dip Dates
Standard Condition Generation
Condition Maintenance Group
- ERP TPM Configuration
Pricing for Discounts
- CRM & BI TPM INTEGRATION
Planning Profile Group Integration with BPS Layouts
Key Figure Planning – Baseline/Uplift
TPM Reports Integration with BI System
Introduction to CRM Middleware
SAP CRM Middleware Architecture
Connecting on SAP Back-End system (e.g. R/3 System) to an SAP-CRM System
Sites, Subscriptions & Publication Management
- Object Management
- Business Objects
- Condition Objects
- Customizing Objects
- Initial Load
- Delta Load
- Replication Monitor
- Monitoring of Queue’s
- Messaging BDoc’s
- Sync BDoc’s
- Components of BDoc Messages
Error Handling Procedure
Overview of Sales Process including Transactions Item Categories
Opportunity Management and Sales Methodology
Special Functions in Quotation Management and Order Management
Item Categories Management
Pipeline Performance Management
Overview of Service Process
Installed Base Management and Objects
Service Agreement and Service Contracts
Complaints and Returns Management
Service Order Management
Overview and Evolution of WEB-UI
Navigation Bar Profile
Role Configuration Key
EEWB – Adding new Fields of WEB-UI
IC-WEB CLIENT (Customer Interaction Center)
Overview of IC-WEB Client
Customizing IC-WEB Client Profiles
- IC Manager
- IC Agent
E-Mail Response Management System (ERMS) and Order Routing with Rule Modeler
- Interactive Scripting
- Broadcast Messaging
- Call List Management